Cancelling before you approve your preview
You can cancel your order at any time after paying and before you approve your preview. Email or WhatsApp us with your Order ID and we refund everything you paid, including the delivery charge.
After you approve your preview
Approving your preview tells us to print your QR stand with your business details. Because it is made only for you, an approved order can’t be cancelled, refunded, returned or exchanged. This includes a change of mind, no longer needing it, or results that are different from what you hoped for.
If we cancel your order
If we cancel your order, for example because we can’t deliver to your PIN code, can’t verify your business, or haven’t heard from you for 30 days after sending your preview, we refund everything you paid.
Damaged, wrong or lost stands
If your QR stand arrives damaged, or is not what you approved (for example, the QR code doesn’t open your page because of our mistake), we reprint or replace it free of charge. To claim:
- tell us within 48 hours of delivery;
- send clear photos of the stand and the outside of the parcel (a short unboxing video helps);
- keep the packaging until we reply.
If the courier confirms your parcel was lost in transit, we send a new one at no cost to you.
Not covered: damage after delivery (such as wear, water or drops), and mistakes in details you gave us and approved.
Wrong address or failed delivery
If a parcel can’t be delivered because the address or phone number was wrong or incomplete, or nobody was available, we send it again once you pay the new delivery cost.
Payment problems
- Charged twice, or paid more than the amount due: we refund the extra. Please tell us within 7 days with the UPI transaction ID (UTR).
- Paid less than the amount due: we ask you to pay the balance, or cancel the order and refund what you paid.
- Paid, but your order shows “Payment not received”: send us your UTR. We check it and reopen your order.
Results
We don’t guarantee any number of reviews, ratings, rankings, visitors or sales, so not getting the results you hoped for is not a reason for a refund.
How to ask for a cancellation or refund
Email or WhatsApp us with your Order ID, your UTR for payment problems, and photos for a damaged or wrong stand. Our details are on the Contact page. We reply within 2 working days.
How refunds are paid
Approved refunds are sent by UPI to the account you paid from, within 5–7 working days, and we email you the refund’s transaction ID. Your bank may take a little longer to show it.
Cash on delivery
We don’t offer cash on delivery. All orders are paid by UPI before we start work.
Disputes
Please talk to us before raising a dispute with your bank or UPI app, so we can fix the problem quickly. For any dispute we keep the record of your order, your preview approval (with its date and time), our messages and the courier’s delivery record.